Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to bed33. This Privacy Policy explains how bed33 (referred to as "we", "us", or "our") collects, processes, stores, and protects information that identifies or relates to you ("personal data") when you access and use the bed33 platform, including our website, mobile interface, games, betting services, and related customer support communications.

By registering an account, making a deposit, or otherwise using the bed33 platform, you acknowledge that you have read and understood this Privacy Policy. We are committed to maintaining the trust of every player in Bangladesh and beyond. If you do not agree with any part of this policy, please discontinue use of our services and contact our support team.

2. Information We Collect

To provide a safe, personalised, and legally compliant gaming service, bed33 collects the following categories of personal data:

• Identity data: full name, date of birth, gender, and a copy of a government-issued photo ID for age and identity verification purposes.
• Contact data: email address, mobile phone number, and residential address (city, district, Bangladesh).
• Financial data: bKash, Nagad, or Rocket mobile banking numbers used for deposits and withdrawals; transaction history records; BDT amounts deposited and withdrawn.
• Technical data: IP address, device type and operating system, browser version, cookies, session tokens, and geolocation indicators.
• Behavioural data: games played, bet amounts, session durations, bonus activity, and any self-exclusion or responsible gaming preferences you set.

3. How We Use Your Information

bed33 processes your personal data only for clearly defined and legitimate purposes. We do not use your data for any purpose beyond what is described in this policy. The principal uses are as follows:

Account Management and Service Delivery

We use your identity and contact data to create and maintain your bed33 account, verify your age (players must be 21 years or older to register), authenticate logins, process deposits and withdrawals via bKash, Nagad, and Rocket, and deliver the gaming services you have requested. Without this data we cannot operate your account.

Legal Compliance and Fraud Prevention

bed33 is legally obligated to verify player identities, screen for underage gambling, and detect fraudulent, money-laundering, or abusive activity. We may share necessary data with relevant regulatory or law-enforcement authorities when required by law. Your financial data is also used to complete mandatory anti-money-laundering (AML) checks.

Marketing and Promotions

If you have opted in to receive promotional communications, bed33 may use your contact data to inform you about new games, seasonal bonuses (such as Eid, Pohela Boishakh, or BPL promotions), deposit match offers, and free spin rewards. You may unsubscribe from marketing messages at any time by contacting our support team or updating your communication preferences in your account settings.

4. Cookies and Tracking Technologies

bed33 uses cookies and similar tracking technologies to enhance platform performance, maintain session security, and understand how players interact with our services. The types of cookies we deploy include:

• Strictly necessary cookies: required for the platform to function. Without these, services such as login sessions and secure payments cannot operate.
• Analytics cookies: help us understand usage patterns, identify technical issues, and improve the overall gaming experience.
• Preference cookies: remember your language selection, device preferences, and personalised settings so you do not need to re-enter them each visit.
• You can control cookie behaviour through your browser settings. Blocking strictly necessary cookies may impair your ability to use certain features of the platform.

5. Data Sharing and Disclosure

bed33 does not sell, rent, or trade your personal data. We may share limited data with trusted third parties strictly on a need-to-know basis, including identity verification providers, payment processors (bKash, Nagad, Rocket gateway partners), IT infrastructure and cloud hosting partners, and game software providers where necessary for game delivery. All third-party partners who receive personal data are contractually bound to maintain confidentiality and use the data only for the specified purpose.

6. Data Security

We employ a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, or destruction. These safeguards include:

• SSL/TLS encryption on all data transmitted between your device and bed33 servers, ensuring your login credentials, payment details, and session data cannot be intercepted.
• Role-based access controls limiting which internal staff can view or process sensitive player data, with all access logged and auditable.
• Regular security assessments, vulnerability testing, and system monitoring to detect anomalies and respond promptly to any potential breach.

7. Data Retention

bed33 retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Account data is retained for the duration of your active account and for a minimum period following account closure to satisfy legal and audit requirements. Financial transaction records are retained for a period consistent with anti-money-laundering regulations. When data is no longer required, it is securely deleted or anonymised.

8. Your Rights as a Player

As a registered bed33 player, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]: (a) Right of access — request a copy of the personal data we hold about you; (b) Right to rectification — request correction of inaccurate or incomplete data; (c) Right to erasure — request deletion of your personal data, subject to our legal retention obligations; (d) Right to restrict processing — request that we limit how we use your data in certain circumstances; (e) Right to withdraw consent — withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

9. Children and Underage Players

bed33 services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a minor has provided personal data or created an account, we will immediately suspend that account, delete the associated data, and take all necessary measures to prevent further access. If you believe a minor has registered on bed33, please contact us immediately at [email protected] so we can investigate and act promptly.

10. Third-Party Links and Services

The bed33 platform incorporates games and content from third-party software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While we carefully vet our partners, bed33 is not responsible for the privacy practices of third-party game providers or their servers. Additionally:

• Payment gateway partners (bKash, Nagad, Rocket, and their technical gateway processors) are independent entities governed by their own privacy policies.
• We are not responsible for the content, security, or privacy practices of any external website to which our platform may reference.
• Players interacting with live casino streams hosted by Evolution Gaming or Ezugi should be aware those streams may operate under the provider's own privacy terms.
• bed33 recommends that you review the privacy policy of any third-party provider whose services you access through our platform.

11. Changes to This Privacy Policy

bed33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. When a material change is made, we will notify registered players via email or a prominent notice on the platform. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the bed33 platform following notification of any change constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bed33 handles your personal data, please reach out to our dedicated support team. We aim to respond to all data-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text — not a clickable link). Our support team is available around the clock and is familiar with the needs of players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities across Bangladesh.